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Emails That Get Results
Introduction
Course Introduction (4:09)
What You Need to Know About Business Emails
Quiz 1: Test Your Legal Knowledge
Legal concerns (7:34)
Today's readers (4:30)
Pet peeves (5:08)
Email set up (10:29)
Writing Style and Tone
Please Download - 7 Deadly Sins of E-Writing
Seven deadly sins of e-writing (11:17)
Tone (5:56)
Word choice (11:05)
Organization
Getting your business emails read (5:17)
Subject lines (9:37)
Opening lines (7:20)
Tip Sheet
Downloadable Summary Handout
Opening lines
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