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Management & Leadership Skills: Know When To Manage Or Lead
Management and leadership course introduction
Course introduction and a WARM WELCOME TO THE COURSE (1:23)
Leadership vs. Management
What is leadership? (2:53)
From Brian Tracy, what is leadership (3:56)
Management styles (2:30)
What is the difference between leadership and management (3:12)
When to lead and when to manage (4:34)
Growth of yourself as a leader (4:11)
Traits of strong leaders (5:34)
Management and leadership for small organizations and startups
Management and leadership for a company of one (7:25)
Partnering and business partners (2:52)
Hiring freelancers
Introduction to hiring (10:16)
Hiring on Fiverr (6:10)
Hiring on UpWork (6:35)
Hiring employess
Pitfalls in hiring, especially your first employee (2:11)
Extra competencies and skills to look for when hiring (4:14)
Team Building
Most important work relationship is of employee to boss (1:45)
Team building - five (plus a bonus one) factors to employee happiness (3:16)
Team building of getting employees to work better together (2:38)
Common rewards and employee recognition (3:48)
Don't do's (1:18)
Improving various skills of yourself as a leader by getting help
Ideas for resources where you can improve various skills (1:37)
Decision making
Big priorities for your mid to long-term company direction (1:29)
Covey's time management matrix from 7 Habits of Highly Effective People (3:31)
Biology of decision making, moods, and impulsiveness (5:17)
How to take and give criticism and feedback
What exactly is correct feedback (1:18)
Giving employee feedback (3:34)
Situation Behavior Impact (S.B.I Model) (3:07)
How to take feedback (3:34)
If you have to give negative feedback (3:07)
Four box feedback model that bosses use with their employees (5:52)
Business writing and communication
Proofread your communications (2:49)
Grammarly (2:59)
Instant message and chat etiquette (6:02)
Phone and video call communication
Doing calls vs. written communication (2:41)
Phone communication basics (5:08)
Skype or video call communication (2:12)
Conflict management
Conflict management introduction (4:22)
Conflict handling or conflict resolution styles (6:28)
After conflict (4:37)
Avoiding conflict during frustration from expectations or deadlines not met (3:46)
Mindset and lesson to avoid conflict (6:10)
Emotional intelligence and IQ
What is I.Q (3:13)
Free IQ test - see if you can beat me (3:17)
What is EQ (Emotional Intelligence) (4:44)
What is Mensa and how to join (1:29)
Five-step formula for controlling your own emotions (3:46)
How to run meetings & meeting productivity
Introduction to meetings section (5:19)
How to open the meeting (1:24)
Reasons now to take meetings and getting out of bad meetings (4:48)
Managing the time/flow of the meeting during the meeting (2:29)
Empathy (4:08)
Different seating arrangements (2:42)
Empathy in sales (6:30)
Status meeting: is your team on the same page? And other types of meetings (6:54)
What is EQ (Emotional Intelligence)
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