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Outstanding Customer Service - The Ultimate Guide!
Introduction
WHY Customer Service Is CRITICAL To Your Business!
Good Isn't Good Enough!
We Are ALL in the "Helping Field"
Providing "Concierge" Level Of Service
The 5 Tenets Of TQM (2:40)
How To Boost Customer Satisfaction (8:20)
How To Avoid The 10 Deadly Sins Of Customer Service! (14:58)
More Money $$$ - Through Customer Retention (4:46)
How Much Is A Customer Worth? $$$ (8:27)
Do You Understand Your Customer?
Dealing With Difficult Customer?
"LEAP" Into Customer Service! (17:52)
Exceptional Phone Service
WHY Customers Buy From YOU! $$$ (16:34)
BONUS LECTURE!!! FINAL TIPS!!! (6:52)
The 5 Tenets Of TQM
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