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Salesforce CRM: The Definitive Admin
Organization Administration
Set Up Your Company Profile (3:47)
User Interface Options (5:21)
Search Settings (3:05)
Currency Management (3:11)
Setting Up Fiscal Years within Your Organization (2:46)
User Management in Salesforce CRM
Creating Users (6:39)
Creating Queues (4:18)
Setting Up Profiles and Profile Management (5:02)
Setting Up Role Hierarchy within the Organization (4:57)
Extending User Privileges with Permission Sets (5:15)
Configuration in Salesforce CRM
Creating Custom Fields (6:53)
Creating Record Types and Page Layouts (3:29)
Creating Custom Objects (8:21)
Creating Formula Fields (7:23)
Lookups and Master-Detail Relationships (7:53)
Data Management
Defining Organization-Wide Defaults (5:59)
Extending Organization-Wide Defaults Using Sharing Rules (7:24)
Managing Data Visibility Using Field-Level Security (4:36)
Ensuring Data Quality Using Validation Rules (4:34)
Importing Data from Other Systems Using Apex Data Loader (6:23)
Data Analytics
Creating Custom Reports (8:15)
Creating Custom Matrix Reports (5:14)
Creating Custom Report Types (5:14)
Creating Charts (5:04)
Creating Dashboards (6:16)
Implementing Business Processes in Salesforce CRM
Creating Workflow Rules (7:30)
Creating Workflow Actions (7:34)
Standardizing E-mail Communications Using E-mail Templates (9:58)
Creating Time-Based Workflow Actions (5:26)
Creating Approval Processes (9:49)
Salesforce CRM Functions
Creating Custom Sales Processes (6:33)
Managing Opportunities and Quotes (12:34)
Working with Campaigns and Campaign Members (10:06)
Creating Web-to-Lead Forms (10:53)
Managing Lead Conversion (9:15)
Extending Salesforce CRM
Creating Custom Applications and Custom Tabs (12:36)
Enabling Customer Portals (13:46)
Installing Apps from AppExchange (8:16)
Customizing the Standard Home Page (6:52)
Setting up Chatter within Your Organization (11:01)
Best Practices for Enhancing Productivity
Creating Custom Settings (7:30)
Using the Translation Workbench (5:07)
Deployment to Different Environments Using Packages (5:15)
Delegating System Administration Using Delegated Groups (5:07)
How to Create Future-Proof Validation and Workflow Rules (8:14)
Standardizing E-mail Communications Using E-mail Templates
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